Complaints Procedure
At GB Car Leasing, we are committed to delivering the highest standard of service to every client. We take all complaints seriously and aim to resolve them promptly and to your full satisfaction. This page outlines our complaints process and provides guidance on what steps you can take if you feel your concerns have not been adequately addressed.
Dispute Resolution and Complaints
We work hard to ensure that the services we offer are fair and that our communication to our customers is clear and not misleading. However, if you are unhappy with our service and you wish to register a complaint, please contact us:
• In writing:
Customer Resolutions, GB Car Leasing, Unit B1, Caerphilly Business Park, Van Road, Caerphilly CF83 3ED
• Via Phone: 02920 022419
• Via Email: admin@gbcarleasing.co.uk
To help us resolve your problem, you should provide the following information:
• Your Full Name and Contact Information
• Full details of your complaint
• Your lease agreement details
• Details of what you would like us to do to put things right
• Photocopies of any relevant paperwork
We will answer any complaints as quickly as possible but always within eight weeks.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
A copy of our full complaints procedure is also available on our website or can be sent to you on request.